Reopen while preserving the prior investigation and response

POST/my/complaints/{id}/reopen

Path parameters

idstringRequired

Headers

Idempotency-KeystringRequired

Send on every write that creates or changes money or state; a replay with the same key returns the original result with 200.

Body parameters

policy_idstringOptional

reasonstringRequired

revisionintegerRequired

Returns

200 OK

The Customer Complaint object.

Errors

Every error is a problem document with a stable code. See Errors.

400401403404409412413422424429500503

Request

curl -X POST 'https://api.dev.bank.corgi.com/my/complaints/{id}/reopen' \
  -H "Authorization: Bearer $TOKEN" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
    "reason": "string",
    "revision": 0
  }'

Response200

{
  "created_at": "2026-09-17T14:30:00Z",
  "id": "cmpl_2tVh8nqLxq4GbDe0K1F6S9zRcWm",
  "intake": {
    "channel": "string",
    "contact": "string",
    "external_ref": "string",
    "name": "string",
    "occurred_at": "2026-09-17T14:30:00Z",
    "product": "string",
    "received_at": "2026-09-17T14:30:00Z",
    "related_customer_id": "cust_2tVh8nqLxq4GbDe0K1F6S9zRcWm",
    "summary": "string",
    "third_party": "string"
  },
  "response_ids": [
    "string"
  ],
  "revision": 0,
  "round": 0,
  "status": "string"
}