The Complaint object
An evidenced complaint investigation, independently reviewed response and retained delivery evidence.
Attributes
acknowledge_bystring · date-time or nullOptionalacknowledge_escalate_atstring · date-time or nullOptionalacknowledged_atstring · date-time or nullOptionalassigneestringOptionalchannelstringRequiredcontactstringRequiredcreated_atstring · date-timeRequiredcreated_bystringRequiredcustomer_idstringOptionalExample cust_2tVh8nqLxq4GbDe0K1F6S9zRcWm
escalate_atstring · date-time or nullOptionalescalated_deadlinesarray of stringsOptionalescalation_levelintegerRequiredevidence_versionintegerRequiredexternal_refstringOptionalidstringRequiredExample cmpl_2tVh8nqLxq4GbDe0K1F6S9zRcWm
namestringRequiredoccurred_atstring · date-time or nullOptionalpolicy_idstringOptionalproductstringRequiredpublic_response_idsarray of stringsOptionalpublished_response_idstringOptionalExample cprs_2tVh8nqLxq4GbDe0K1F6S9zRcWm
received_atstring · date-timeOptionalrelated_customer_idstringOptionalAlleged reference, never portal access authority.
Example cust_2tVh8nqLxq4GbDe0K1F6S9zRcWm
resolve_bystring · date-time or nullOptionalrevisionintegerRequiredroundintegerRequiredround_started_atstring · date-timeRequiredstatusstringRequiredsummarystringRequiredthird_partystringOptional