Complaint
An evidenced complaint investigation, independently reviewed response and retained delivery evidence.
OBJECTThe Complaint objectAn evidenced complaint investigation, independently reviewed response and retained delivery evidence.POSTCreate a complaint
/complaints · Record staff-mediated complaint intakeGETList all complaints/complaints · List complaint investigationsPOSTProcess a bounded deadline escalation batch/complaints/escalationsGETRead complaint management counts and overdue work/complaints/reportGETGet a complaint by ID/complaints/{id} · Read complaint investigationPOSTRecord complaint acknowledge/complaints/{id}/acknowledgePOSTCapture staff UDAAP assessment and completed remedy evidence/complaints/{id}/assessmentsPOSTRecord complaint claim/complaints/{id}/claimPOSTRecord complaint close/complaints/{id}/closePOSTRetain separate paper dispatch or delivery evidence/complaints/{id}/deliveriesPOSTRetain complaint evidence bytes/complaints/{id}/documentsGETRead immutable complaint chronology/complaints/{id}/entriesPOSTRecord complaint escalate/complaints/{id}/escalatePOSTRecord complaint note/complaints/{id}/notePOSTRecord complaint policy/complaints/{id}/policyPOSTPublish an approved response and queue its readiness event/complaints/{id}/publishPOSTRecord complaint release/complaints/{id}/releasePOSTRecord complaint reopen/complaints/{id}/reopenPOSTCapture exact proposed customer response/complaints/{id}/responsesGETRead retained staff assessment/complaints/{id}/assessments/{assessment}GETDownload verified retained complaint evidence/complaints/{id}/documents/{document}GETRead retained response review/complaints/{id}/responses/{response}POSTIndependently decide a current complaint assessment/complaints/{id}/assessments/{assessment}/decidePOSTIndependently approve the exact customer response/complaints/{id}/responses/{response}/decideGETDownload exact retained response text/complaints/{id}/responses/{response}/document