The Case object

Case is a unit of work for the back office.

Attributes

assigneestringOptional

created_atstring · date-timeRequired

idstringRequired

Example case_2tVh8nqLxq4GbDe0K1F6S9zRcWm

kindstringRequired

Dispute, compliance_alert, customer_request

notesarray of objectsRequired

3 child attributes

atstring · date-timeRequired

bystringRequired

textstringRequired

refstringRequired

The thing the case is about: an alert id, a transfer id

statusstringRequired

Open, in_progress, closed

subjectstringRequired

summarystringRequired

updated_atstring · date-timeRequired